Refund and Returns Policy
At Mauj.pk, we value your satisfaction and strive to make our refund and returns process as transparent as possible. Please take a moment to familiarize yourself with our policy.
30-Day Window:
Our policy spans 30 days from the date of your purchase. Regrettably, we cannot offer a full refund or exchange if this period has lapsed.
Eligibility Criteria:
To be eligible for a return, your item must be unused and in its original packaging. Perishable goods, intimate or sanitary items, hazardous materials, and flammable liquids or gases are exempt from returns. Additionally, certain items like gift cards, downloadable software, and specific health and personal care items are non-returnable.
Non-Returnable Items:
The following items are non-returnable:
- Gift cards
- Downloadable software products
- Some health and personal care items
Receipt or Proof of Purchase:
To complete your return, we require a receipt or proof of purchase. Ensure you retain this documentation for a smooth process.
Partial Refunds:
Partial refunds may be granted in specific situations, such as for items with obvious signs of use, opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records, items not in their original condition, damaged, or missing parts, or returns exceeding 30 days after delivery.
Refund Process:
Upon receiving and inspecting your return, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your credit card or original method of payment within a specified timeframe.
Late or Missing Refunds:
If you haven’t received your refund, please check your bank account and contact your credit card company. If the issue persists, contact your bank. If further assistance is needed, reach out to us at {email address}.
Sale Items:
Only regular-priced items are eligible for refunds; sale items are non-refundable.
Exchanges:
We only replace items if they are defective or damaged. To initiate an exchange, send an email to {email address} and ship the item to: {physical address}.
Gifts:
If the item was marked as a gift, you’ll receive a gift credit upon return. If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.
Shipping Returns:
You are responsible for the return shipping costs, which are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for more expensive items.
For any inquiries or assistance, please contact us at info@mauj.pk.
Thank you for choosing Mauj.pk.